FREQUENTLY ASKED QUESTIONS 








   Who is Brockwell?
   Sign Up, Login & Account Settings
   Product Questions
   Custom Projects
   Ordering
   Pricing
   Payment
   Shipping
   Cancellations and Returns
   Installation
   Warranties
   Submitting Project Photos

   FAQs MAIN PAGE
A:
Follow this link:  Create Your Account.  You'll be asked to fill in your contact information as well as create a password for your account.  Hit the "Confirm" button, and it will take you to your personal account.


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In the right-hand section on the top of our website, you'll see a link that says, "Login."  Or just Login here.


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No.  You do not have to sign up in order to purchase products on our website.  You will, however, be prompted to fill in the appropriate Billing Information and Shipping Information when you checkout online.


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Your username will always be your e-mail address.  If you have forgotten your password and need to create a new one, then click the "Forgot Password" link on the Login page (see below).




















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1.)  Login to your account.
2.)  Once logged in, click "Edit Profile."
3.)  Go down to where you see your e-mail address.  Update & Confirm your e-mail address.
4.)  Click the "Save Profile Info" button.  (See below)









































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1.)  Login to your account.
2.)  Once logged in, click "Change Password."
3.)  Type your current password first, then your new one second, and re-type your new password to confirm.
4.)  Click the green "Submit" button.  (See below)






















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1.)  Login to your account.
2.)  Once logged in, click "Edit Profile."
3.)  Click the "Save Profile Info" button.


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-  There is a section that shows Your Online Order History.

-  There is a section that allows you to updated your Billing & Shipping Information.

-  There is a section that allows you to update your Password & E-Mail Address.


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Yes.  100% secure and protected.  When you order online, all of your information (including your credit card information) is invisible to any other parties other than the cardholder and Brockwell Incorporated.  Under no circumstance will we authorize an unapproved charge.  By placing an order online, you authorize Brockwell Incorporated to charge your debit/credit card for the amount shown on the order.

We encourage you to review our Privacy Policy.


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