FREQUENTLY ASKED QUESTIONS 








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   FAQs MAIN PAGE
A:
Review our complete Return Policy.

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Read the "Cancellations" section on our Return Policy.

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Read the "Re-Stocking Fee" section on our Return Policy.

In short, for products that do qualify as "Returnable," the re-stocking fee is 25%.

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Read the "Returns" section on our Return Policy.

In short, please notify a Brockwell Sales Consultant to discuss the proper return procedure.  980-282-8383

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     ◾  What is a RGA number?
Return Goods Athorization number.  It is the number that you should clearly write on the outside of the boxes/packages that you will be returning.  Before you ship your boxes back to us, we will issue you a RGA number.  We ask that you kindly wait until we give you a RGA number before you return your packages.

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A product that is "Made to Order" signifies a product that we make after you order it.  In other words, we do not Stock that product.  This classifies it under the "Custom" category – both, of which, are Non-Returnable and Non-Refundable.

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If the product is damaged, please write on the paperwork, “Damaged – Return to Sender” and notify us within 48 hours (business days) of discovery.  We reserve the right to void any fees if there is failure to contact us within the above timeframe.  We reserve the right to not accept returns after 30 days of receipt of your products.

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For Signed Purchase Orders:  Before you return your signed purchase order, you must make any and all changes.  We highly recommend inspecting the details of your invoice thoroughly before signing off on it and returning it back to Brockwell Incorporated.  Orders cannot be cancelled without a charge after your invoice is returned to us.  Cancellation charges may vary depending on whether or not your order has been started and/or materials have been ordered for your project.  This may require full payment.  After shipment, orders cannot be cancelled.

For Online Orders:  Orders may be cancelled at any time prior to shipment of your products, but must be submitted to Brockwell Incorporated in writing.  Cancellation charges may vary depending on whether or not your order has been started and/or materials have been ordered for your project.  This may require full payment.  Please get in touch with a Brockwell sales consultant.


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For Signed Purchase Orders:  Before you return your signed purchase order, you must make any and all changes.  We highly recommend inspecting the details of your invoice thoroughly before signing off on it and returning it back to Brockwell Incorporated.  The ability to change your order depends on whether or not your order has been started and/or materials have been ordered for your project.  This may require additional payments.  After shipment, orders cannot be changed.

For Online Orders:  Changes / updates to your order cannot be made after our production team has started making your order.


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Products that are considered, "Made to Order" or "Custom" are Non-Returnable and Non-Refundable.  On each product page, you'll see its "Availabilty."

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You are responsible for all return freight / shipping charges.

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We will begin your refund process immediately after our production team has received your returned products and deemed them to be in "resaleable condition."  We will then issue you a refund in the form that you originally paid.

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We will begin your refund process immediately after our production team has received your returned products and deemed them to be in "resaleable condition."  Depending on your credit card company's refund policy, the number of days it takes to receive your refund may vary.  If you paid by check, we will issue you a refund check and mail it to the Billing Address you provided on your order.

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Yes.  We reserve the right to cancel your order for any reasonable reason.  In an unlikely event where Brockwell Incorporated must cancel your order, you will be notified by a Brockwell Sales Consultant.

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