FREQUENTLY ASKED QUESTIONS 








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   FAQs MAIN PAGE
A:
We are a classically-inspired online architectural products shop, AND a company that specializes in providing custom, high quality products in a variety of materials – for both residential projects & commercial projects.  We love what we do – it's who we are!

We sell direct – which means, we'll ship our products directly to your doorstep / job site.

Our company's ultimate objective is to make sure you are happy with both the products and the customer service that you receive.  We value the fact that the products we produce are exquisite.  Read more about Brockwell on our "About Us" page.

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In short, there are other companies who sell architectural products, but our company offers you the best product choices for your project.  We also take pride in providing you with a seamless ordering process.  Another reason why you should choose Brockwell products is because we focus on providing you products that are architecturally correct.  

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We have experience with projects that exhibit classical elements in their design.  We have a team that is knowledgeable, so when it comes to implementing important, detailed, eye-catching classical architectural products within your project – you can feel assured that you'll be receiving accurate and honest feedback and recommendations.  Many common historical mistakes will be avoided because of the insight we are able to offer.  

The great aspect of Classical Architecture is that it's vast.  There's a lot to know.  And there's a lot that we do know.  On the flip side, we appreciate that the intricacies of Classical Architecture are vast because it offers us the ability to learn something that we didn't know.  If we don't know an answer to your question, we see a kind of chivalry in saying, "I don't know, but here's what I can do to find that out for you."

In other words, our consultants are willing to put forth a high level of committment and enthusiasm to ensure that your Brockwell experience is nothing less than top-notch.

Overall, we want you to receive the products that best suit your project.  We encourage you to shop around before you begin your project to see which company you'd like to use.  Our expertise and our assistance is always free of charge to Brockwell Customers.

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ALL of our products are manufactured in North America.  We do not outsource any products or services, which contributes to the resurgent success of North American manufacturing.  We have multiple manufacturing facilities throughout the United States & in Canada.

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We are both a manufacturer and a distributor.  In both instances, we oversee and monitor the manufacturing of each product in order to control the level of quality that is produced.  Because of this, we stand behind all of our products.  By us administering the manufacturing process, we are able to ensure that you receive exactly what you want for your project.  We are a full product line distributor as well, which allows us to offer you comparable products at a fraction of the cost.

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Our headquarters is located in Stone Mountain, Georgia – which is 25 minutes east of Atlanta proper.

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We sell our products to Architects, Builders/Contractors, Homeowners – essentially, anyone who has a need for high quality architectural products.  We do not sell our products to companies that want to cast a mold of our products, as each of our products is proprietary.  If we become aware of any entity that creates a mold of our products, we reserve the right to seek legal remedies.

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Yes and Yes.  Brockwell Incorporated is a global company.  We love working with clients from all over the United States, as well as, around the world.  Please keep in mind that projects overseas will incur higher shipping fees, as well as, potential customs fees.

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Absolutely.  We specialize in creating custom products based on your product's exact dimensions.  Depending on the product, we offer a wide range of materials to choose from.  Please note that there may be instances where we are unable to accommodate to the custom nature of your project – depending on the scope of your project.  Please contact a Brockwell Sales Consultant to discuss your project.  980-282-8383.  You can also e-mail us your plans to sales@columnsdirect.com.

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Yes, and we'd love to connect with you on your social media.  We often post product photos, project photos, sales, company news, events, and more.  We believe social media is a fast, easy, and great way to stay connected to industry happenings.  Friend/follow us on Facebook, Instagram, Twitter, YouTube & Houzz.

If you'd like to tag Brockwell in a project photo you post online use any variation of these hashtags:  

#BrockwellShopWell  |  #BrockwellIncorporated  |  #BrockwellInc  |  #ColumnsByBrockwell  |  #ShuttersByBrockwell  |  #BrockwellColumns



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When you register on our website as a customer, there will be a box that you may check if you'd like to receive our E-Newsletter.  Or, you can e-mail us and ask a consultant to add your e-mail address in our system.  We usually send out (2) e-mails a month, which may vary depending on what exciting news comes about!  Typical e-mail topics consist of:  Product Sales, Featured Projects, news from the ICAA, company holiday schedules, and more.

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