STANDARD SHIPPING METHOD

We utilize common Ground Carriers, such as:  FedEx Ground & UPS Ground for our Standard Shipping method.  Review our Shipping Rates chart below.  Boxes / orders that exceed either the actual weight limit or the dimensional weight limit for standard ground shipment (Oversized Shipping), will be shipped Less Than a Truck Load (LTL).

LTL (OVERSIZED) SHIPPING METHOD

If your order requires Oversized Shipping, or shipment via common carrier, we will notify you via phone or e-mail of any additional shipment charges -- as well as -- to confirm that you would still like to proceed with the order.

EXPEDITED SHIPPING METHOD

Please contact a Brockwell Sales Consultant about possible expedited shipping options.  Keep in mind that this method only refers to "Time in Transit" and not "Processing & Production Time."  Many of our products are not "Stock" & are "Made to Order."

STANDARD SHIPPING RATES CHART

The shipping chart below accurately reflects the cost for Standard Ground shipments, based on the dollar amount of your online order at the time of checkout.  For our products that require a formal estimate, we will include a current shipping cost as a separate line item.

ONLINE CHECKOUT YOUR  TOTAL SHIPPING COST
Standard Shipping | 1 $170.00 - $275.00 $20
Standard Shipping | 2 $275.01 - $400.00 $25
Standard Shipping | 3 $400.01 - $525.00 $35
Standard Shipping | 4 $525.01 - $775.00 $40
Standard Shipping | 5 $775.01 - $1,000.00 $75
Standard Shipping | 6 $1,000.01 - $1,525.00 $125
Standard Shipping | 7 $1,525.01 - $2,075.00 $175
Standard Shipping | 8 $2,075.01 - $2,500.00 $225
Standard Shipping | 9 $2,500.01 - $3,025.00 $275
Standard Shipping | 10 $3,025.01 - $3,575.00 $325
Standard Shipping | 11 $3,575.01 - $4,000.00 $375
Standard Shipping | 12 $4,000.01 - $4,525.00 $425
Standard Shipping | 13 $4,525.01 - $5,000.00 $475
Standard Shipping | 14 $5,000.01 & Above $550

 

PROCESSING / HANDLING TIMES

This is the amount of time it takes us to prepare your order for shipment, which includes production time.  Order processing, which refers to submitting your order to our production team, typically takes (1) business day -- and sometimes sooner -- dependent upon the time of day you place your order.

LEAD TIMES

Our lead times include both the production time and the time in transit.  Brockwell Incorporated makes every effort to ship your order in the estimated lead time provided.  Please check each product page for specific lead times.  It also never hurts to give us a ring to inquire about the most up-to-date lead times.  In the event that your estimated lead time is not met due to damage or manufacturing times, Brockwell is not liable for any damage or loss of revenue or profits in conjunction with the order.


IMPORTANT SHIPPING INFORMATION


Download our  SHIPPING POLICY or
Read Below.

SHIPPING / DELIVERY INFO

For orders shipping Common Carrier, you are required to unload all products.  This includes having the appropriate off-loading manpower or machinery.  Depending on the size of your order, you may need a fork lift or other machinery to off-load your products.  The driver is only required to move your freight to the back of the truck.  If you are unable to accept the delivery, you remain liable for any storage fees, re-shipment fees, or any other fees incurred in correlation with your order.  You will be charged directly from the freight company.  

Upon delivery, please inspect the goods – thoroughly – to make sure there is no damage to your products before signing the bill of lading.  If you do notice damage, please note it on the bill of lading and contact a Brockwell Incorporated representative immediately at 980-282-8383.  Any and all concealed damage must be noted on the bill of lading and then reported to Brockwell within 48 hours of delivery.

COMMERCIAL DELIVERY

The freight company will notify you about delivery upon request.  This is typically a $25 fee.  Once your order has shipped, we will notify you with the tracking information as well as the carrier's contact information.

RESIDENTIAL DELIVERY

Once your order has shipped, the freight carrier should contact you via phone about arranging/scheduling your delivery.  Occasionally, separate shipments are necessary when ordering multiple types of our product lines.

C.O.D.

If Brockwell has not received the balance of your order within a reasonable time of when your order is ready to ship, we reserve the right to ship your products C.O.D.  In this case, you will lose any freight discounts that were initially applied.  We require a certified check of the balance at the time of delivery.  For C.O.D. shipments, the freight carrier may charge an additional fee, and you agree to pay this directly to the freight carrier.


SHIPPING & DELIVERY GUIDELINES

SCHEDULES FOR RECEIVING PRODUCTS

Typical receiving schedules refer to 8:00am – 5:00pm, or “Normal Business Hours.”  These delivery hours may vary depending on a variety of factors, such as Freight Company, Location, & Community.  If you refuse your freight during these hours, an additional charge from the freight carrier may be incurred.

RECEIPT & ACCEPTANCE OF PRODUCTS

When your products do ship on a common truck, please follow these guidelines, below:

While the Driver is Present
  1. Review the driver’s delivery receipt and/or Bill of Lading (BOL)
    a).  Are the products yours?
    b).  Is all the pertinent documentation present? (i.e. Job Name, P.O. #’s, delivery terms, correct number of products, etc.)

  2. Inspect/Count Your Freight
    Make sure that all your packages are present with the exact number of products you ordered.  You should immediately dry-fit all component products.

  3. Check for Any Damage
    It is paramount that you review each package to make sure there was no damage during transit, as well as that the package(s) you receive contain the correct products.  Please open and inspect the package(s) thoroughly – before signing the BOL – to ensure that there has been no damage to your product(s).  All damages or incorrect products must be noted on the BOL in the driver’s presence.

  4. Signing the BOL/Receipt.
    When you sign the BOL, not noting any damage or receipt of incorrect products, you are agreeing that you have, in fact, received your correct product(s) in perfect condition.  In the event of concealed damage, the customer is responsible.

DO NOT INSTALL INCORRECT PRODUCTS

NOTE:  If you have received products that do not fit each other, please contact a Brockwell sales consultant before beginning the installation process.

Brockwell Incorporated will not be responsible for any losses related to jobsite necessities.  Review the driver’s delivery receipt and/or Bill of Lading (BOL).


 FREIGHT CLAIMS & DAMAGES

If there is damage during shipping, we will initiate freight damage claims on your behalf if you have followed the following guidelines:

  • Have you inspected your package within (7) days of receipt & contacted a Brockwell consultant within this timeframe that is relative to the damage?

  • At the time of delivery, did you note on the BOL “Possible Concealed Damage” – before signing the BOL?

  • Did you retain all the damaged packaging & damaged material until the inspection was concluded by the carrier?

MISSING PRODUCT(S)

If you do not receive the same number of boxes that are noted on the freight bill, please note the number of missing boxes on the freight bill.  Please then contact a Brockwell consultant so that we can quickly send out the missing items to you.  You must note that there are missing boxes on the freight bill, or the freight company will not be held liable for any replacement costs.

Brockwell Incorporated is not liable for any lost freight during shipment.

VISIBLE DAMAGE

For visible damage, refuse the portion of the shipment that is damaged and write this on the bill of lading:

"Damaged goods in shipment - Return to Sender."

Note the number of damaged boxes or products, then please notify a Brockwell consultant.

Brockwell Incorporated is not liable for any damaged freight during shipment.  Once the bill of lading is signed that there is no damage, this means that you have accepted the merchandise and Brockwell will not be able to file a claim against the freight carrier.

CONCEALED DAMAGE

Please immediately contact the freight carrier and ask them to send out an Inspector to inspect the damage.  You may file a claim to either replace or repair the damaged products.


INITIALLY, DO NOT DISPOSE OF ANY DAMAGED PRODUCTS OR PACKING MATERIALS


You will have (15) days to file a claim, and the sooner you file a claim - the smoother the process will be.