On all orders less than $5,000 - full payment is required at the placement of your order. On orders over $5,000 - half of the total amount must be prepaid, and the balance is due before shipment unless prior arrangements have been made.
If paying by a credit card, we require you to sign a Credit Card Authorization Form at the time of your order. By signing the Credit Card Authorization Form, you grant Brockwell Incorporated the ability to charge your credit card at the time of the order. Credit card charges may be delayed at our discretion. The name on the credit card must match the name on the invoice, or we must obtain a written consent to charge the card from the cardholder.
If your check or credit card charge is returned to us unpaid, you agree to pay us a $25 service fee plus any cost to Brockwell Incorporated for collection of the balance and or bank fees. After you sign the invoice, you remain responsible for full payment of the order. In the event that you or your customer receives your products before 100% of the payment has been made, we reserve the right to seek full payment, legally, as the purchase order serves as an agreement of full payment to Brockwell Incorporated.
Our lead times include both the production time and the time in transit. Brockwell Incorporated makes every effort to ship your order in the estimated lead time provided. Please check each product page for specific lead times. It also never hurts to give us a ring to inquire about the most up-to-date lead times. In the event that your estimated lead time is not met due to damage or manufacturing times, Brockwell is not liable for any damage or loss of revenue or profits in conjunction with the order.
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For orders shipping Common Carrier, you are required to unload all products. This includes having the appropriate off-loading manpower or machinery. Depending on the size of your order, you may need a fork lift or other machinery to off-load your products. The driver is only required to move your freight to the back of the truck. If you are unable to accept the delivery, you remain liable for any storage fees, re-shipment fees, or any other fees incurred in correlation with your order. You will be charged directly from the freight company.
Upon delivery, please inspect the goods – thoroughly – to make sure there is no damage to your products before signing the bill of lading. If you do notice damage, please note it on the bill of lading and contact a Brockwell Incorporated representative immediately at 980-282-8383. Any and all concealed damage must be noted on the bill of lading and then reported to Brockwell within 48 hours of delivery.
If Brockwell has not received the balance of your order within a reasonable time of when your order is ready to ship, we reserve the right to ship your products C.O.D. In this case, you will lose any freight discounts that were initially applied. We require a certified check of the balance at the time of delivery. For C.O.D. shipments, the freight carrier may charge an additional fee, and you agree to pay this directly to the freight carrier.