CANCELLATIONS / CHANGES TO YOUR ORDER

Any changes to your order must be made prior to returning the initial quote / invoice or placing your order from an electronic quote / invoice.  Any order changes must be submitted in writing for approval.  We encourage you to carefully review the products you select and your quote / invoice for details about your order.  After you return the quote / invoice (either a signed quote / invoice / Credit Card Authorization Form notating a specific Quote #, or electronic quote / invoice) or submit your order online, orders cannot be changed or canceled without a charge.  The cancellation fee, after your order has been placed is 25%.  This includes placing an order directly online.  Once we have started production or ordered materials for your order, the cancellation charge may vary -- and in some cases -- we may not be able to cancel your order without full payment.  When an order is refunded, the customer is responsible for any fees charged to Brockwell in conjunction with that order, including but not limited to credit card payment fees.  These fees will be deducted from the total refund amount.  Any discounts initially applied may also be rescinded and withheld from the total refund amount.  After an order has shipped, it cannot be canceled.  Custom / special orders cannot be canceled without full payment to Brockwell Incorporated.

We will be sure to notify you if - for some reason - we must cancel or change your order.  Brockwell Incorporated does not charge you a fee if we are the party to initiate the cancellation of your order.  Brockwell Incorporated reserves the right to cancel any order at any time without liability to you other than refund of the prepaid amount(s).

PRODUCT CHANGES

Brockwell Incorporated reserves the right to make changes to any of our standard products, at our discretion, with or without notice, including (but not limited to) dimensions and prices.  This applies to products online, in our product literature, sales materials, etc.

Dimensions and prices in our product literature and catalogs are estimates only and are not guaranteed or firm.  Brockwell Incorporated agrees to abide by any firm price or dimensions stated in your confirmed invoice.

RETURNS

Many of our products are considered to be “Made to Order,” signifying a custom product.  These products are non-returnable and non-refundable.  Upon delivery of your product(s), please inspect them thoroughly for any damage.  In the case of damage, visible or concealed, please note this on the freight paperwork before signing it.  If the product is damaged, please write on the paperwork, “Damaged – Return to Sender” and notify us within 48 hours (business days) of discovery.  We reserve the right to void any fees if there is failure to contact us within the above time frame.  We reserve the right to not accept returns after 21 days of receipt of your products.  Please do not return any products until we pre-approve the return, unless you are refusing damaged shipment.  We reserve the right to decline your return for any viable reason.  You are responsible for all return freight / shipping charges.

RE-STOCKING FEE

For our products that are Stock and are returnable, we charge a 25% re-stocking fee for any reasons other than damage or product defect. Please do not automatically return your products.  We will first issue you a Return Goods Authorization (RGA) number that you will need to include on your return.  Please clearly write the RGA number on the outside of the boxes you are returning.  All products must be returned in their original packaging and received in good/re-salable condition.  You are responsible for all return freight / shipping charges.  Once our production has deemed your returned products to be in re-salable condition, we will issue you a refund.  Custom or altered products are non-returnable and non-refundable.

Thank you again for working with Brockwell Incorporated.  We appreciate being a part of your project, and we wish you the utmost success with your projects.  If you have any questions about our above Cancellation/Return Policies, please contact a Brockwell Incorporated associate, and we would be happy to discuss any and all questions you may have.